Refund Policy

We want you to be confident when you enrol with DataSquare Solutions. This Refund Policy explains when a payment can be refunded and how to request it. It applies to certification enrolments, subscription plans and other services purchased on datasquaresolutions.in.

1. Certification enrolments

Situation	Refund
Refund requested within 7 days of payment and no module or course exam attempt has been started	Full refund
Any module exam (or the course exam) has been started or submitted	Not refundable
A certificate has been issued	Not refundable
The course duration has ended	Not refundable (you may buy an extension where offered)
Changing to a longer or shorter course duration after payment	Not available — please choose your duration carefully before paying
Free certifications, or enrolment through a subscription plan	No payment, so no refund applies

1A. Re-attempt and extension fees

• A re-attempt fee unlocks one more attempt for one module. It is not refundable once the attempt has been unlocked, whether or not you use it.
• An extension fee adds the stated number of days to your course. It is not refundable once the extension has been applied.
• If a re-attempt or extension was charged twice by mistake, the duplicate amount is refunded in full (see section 3).

2. Subscription plans

• Full refund if requested within 7 days of payment and you have not enrolled in any certification using the plan.
• Once a certification has been enrolled using the plan, the plan is not refundable.
• When a plan is refunded, the plan is cancelled immediately.

3. Failed, duplicate or excess payments

If money was debited but your order shows as failed or pending, or you were charged twice for the same order, the extra amount is refunded in full. In many cases the bank or payment gateway reverses a failed transaction automatically within 5–7 working days. If not, contact us with your order number and transaction reference.

4. Cancellation by us

If we withdraw a certification or are unable to provide a service you have paid for, and we cannot offer a suitable alternative, you will receive a full refund.

5. Admission consultancy

• Basic admission enquiries and guidance through our website are free.
• If you purchase a paid counselling or application-support package, it is refundable in full only before the first counselling session takes place, unless the package terms say otherwise.
• Fees paid directly to colleges or universities (application, tuition, hostel or other fees) are governed entirely by that institution’s refund rules. DataSquare Solutions does not collect these fees and cannot refund them.

6. Non-refundable cases

• Enrolments or attempts cancelled because of malpractice or a breach of our Terms & Conditions.
• Change of mind after the refund window has passed.
• Inability to take the exam because of personal reasons, device or internet problems on your side, or missing the exam access period.

7. How to request a refund

1. Log in and open a ticket under Support with the category “Payment”, or email info.datasquare@gmail.com from your registered email address.
2. Mention your order number or receipt number and the reason for the request.
3. We will review the request and reply within 2 working days.

8. Refund timeline and method

Approved refunds are processed to the original payment method (card, UPI, net banking or wallet) through Razorpay. Once processed, the amount usually reaches your account within 5–10 working days, depending on your bank. We cannot refund to a different account or in cash.

When a payment is refunded, the related enrolment or plan is cancelled, and any certificate obtained through that enrolment may be revoked.

9. Chargebacks

Please contact us before raising a dispute with your bank — we usually resolve payment issues faster directly. Raising a chargeback for a service already used may lead to suspension of the account and revocation of related certificates.

10. Contact

Questions about this policy? Email info.datasquare@gmail.com or call 9410162278.